Tulio Privacy Policy
Introduction

For the purposes of this Payment Policy ("Policy"), TULIO (hereinafter referred to as "we", "us" or "our") sets out the terms governing your purchase of any products, services or offerings ("Service" or "Services") through our website ("Website" which shall mean and include the website accessible at https://tulio.design/ along with all pages, sub-pages, and content contained therein).

References to "Applicable Law" shall include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, bye-laws, regulations, listing agreements, notifications, guidelines or policies of India and judicial, quasi-judicial and/or administrative decisions, interpretations, directions, directives, licenses, permits, judgments, writs, injunctions, arbitral awards, decrees, orders, terms and conditions of governmental or regulatory approvals or agreements with any governmental or regulatory authority.

By purchasing any Services from us, you ("you" or "your") agree to be bound by the payment terms and conditions set forth under this Policy.

When you purchase from the Website, online payment is made possible through a third-party payment gateway (hereinafter referred to as the "Gateway"). Therefore, upon initiating payment, you will be directed to the Gateway site and the transaction itself will take place on a platform operated and controlled solely by such third party, in accordance with their terms, policies, and the Applicable Law. TULIO has no control over, and assumes no liability for, any payment delays, failures, errors, security incidents, or technical issues attributable to the Gateway or your issuing bank.

The information related to accepted payment methods/options will be available during the payment process, and such conditions shall be displayed at checkout. We reserve the right to change our payment options and/or payment gateway, and we may also engage additional service providers for the facilitation of payments.

All prices for our Services on the Website are subject to change without notice. Note that the prices applicable to your order are those in effect at the time of your purchase. Any applicable taxes, fees, or charges will be calculated at checkout and added to your total, and will be displayed prior to payment. Prices may be revised following the consultation if updated or accurate measurements, or an assessment of your specific requirements, necessitate a change.

When we accept your order, the payment will be debited from your bank account, and you will be duly notified via email that the payment has been processed.

If a Service is listed at an incorrect price or with incorrect information due to any technical error, we reserve the absolute right to cancel such order(s) and reverse any payments made by you for such an order. No compensation or claims including loss of opportunity, expectation loss, or consequential damages shall be entertained.

No orders are subject to any cancellation and/or refunds due to the customised nature of our Services.

You are informed that the availability of Services offered on the Website is subject to change without prior notice and at our sole discretion based on inventory, production capacity, and other business considerations.

When you provide your billing information, you agree to provide current, complete, and accurate information, including your full name, address, phone number, and payment information. We shall not be responsible for any loss or inconvenience resulting from inaccurate, incomplete, or outdated information submitted by you.

When you provide payment information, you authorize us to charge the applicable amount to your designated payment method; and you represent to us that you are the authorized user of the designated payment method, the charges will be honoured by your financial institution, and you will pay all charges incurred by you in connection with the Services and any applicable fees, such as foreign transaction fees or any import or export taxes that may apply if you are located outside India. You further represent that you will not use any payment instrument fraudulently or without authorization, and you agree to provide us remedy for any losses arising from breach of this representation.

Additionally, if you choose to save your billing/payment/shipping/delivery details, you are responsible for maintaining the said information in order to ensure successful processing of future payments. We shall not be responsible for any loss or inconvenience resulting from inaccurate, incomplete, or outdated information submitted by you.

Any information collected for payment purposes will be processed in accordance with our Privacy Policy and the Applicable Law. While payments are processed by the Gateway, we may collect and process your information for physical consultation and/or purchase, whether the information is collected in digital form or physical form (and subsequently digitalised), and such processing shall be subject to our Privacy Policy.

We reserve the right to modify our payment terms at any time by posting the updated version on this page. Continued use of our Website or Services after such posting shall constitute deemed acceptance of the revised terms.

In the event of a charge-back initiated without valid grounds or due to your failure to comply with this Policy, we reserve the right to recover the amount of the charge-back, along with any associated penalties, costs, and legal expenses. You shall be solely responsible for any fraudulent or unauthorized use of payment instruments.